Delete your SafarisCon account

How to delete your account in the app

1. Open the SafarisCon mobile app.
2. Sign in with the account you want to delete.
3. Go to Profile (or Account settings).
4. Scroll to Delete my account / Delete account.
5. Review any blockers shown (for example pending bookings or listed services). Resolve them if required.
6. Type DELETE to confirm, then tap Delete my account.

How to delete your account on the website

1. Open https://safariscon.eserveconn.com/login and sign in.
2. Go to your Profile page.
3. Use the Delete account section and confirm when eligible.

Request deletion by email

If you cannot use in-app deletion (for example you lost access to the device or the app blocks deletion), email us from the address on your account:

• Email: [email protected]
• Subject: SafarisCon account deletion request
• Include: full name, account email, and confirmation that you want the account permanently deleted
• Phone (optional): +250 788 836 180

We aim to complete eligible deletion requests within 30 days of verifying account ownership.

What data is deleted

When deletion completes, we remove or de-identify personal account data such as:

• Name, email, phone, avatar, and profile details
• Password hash and active login / session tokens
• Customer documents uploaded for booking verification
• Push / in-app notification preferences tied to the account

What data may be retained

Limited records may be kept where required for bookings, accounting, fraud prevention, disputes, or legal obligations, for example:

• Booking, payment, commission, and receipt records needed to fulfil past transactions or meet tax / accounting retention
• Records needed for an open dispute, chargeback, or unpaid obligation
• Minimal logs retained for security and abuse prevention for a limited period

Retained transactional records are generally kept only as long as needed for those purposes (often up to several years under applicable commercial / tax rules), then deleted or anonymised.

When deletion may be delayed or blocked

• Customers with pending or paid bookings that must finish or be cancelled first
• Providers who still have listed services or active booking obligations — remove services / resolve bookings first
• Admin accounts (contact another administrator)

Delete some data without closing your account

You can update or remove some profile information (name, phone, avatar) while keeping your account. For other privacy requests (data export, correction), email [email protected].